1. Appointment Cancellations & No-Shows

1. We understand that life happens! If you need to cancel or reschedule your appointment, please give us at least 24 hours’ notice.

   • Cancellations or missed appointments without sufficient notice are subject to a $50 fee, added to your next visit.

   • Exceptions may be made for extenuating circumstances.

   • Patients with repeated no-shows or last-minute cancellations may be asked to leave a deposit for future appointments or may have limited access to scheduling.

2. Eyewear Warranty & Prescription Guarantee

Frames:

• Covered for 12 months against manufacturing defects.

Lenses:

• 60-day prescription guarantee: If you're not adapting to your new prescription, we offer one complimentary recheck with your original optometrist.

• 1-year scratch warranty for lenses (excludes damage from misuse, loss, or theft).

• Progressive lenses: If you’re unable to adapt, we offer a one-time lens remake within 60 days of verification at no charge.

Not Covered:

• Lost, stolen, or accidentally damaged eyewear

• Cosmetic wear and tear

• Products not purchased at Bayview Vision

3. Uncollected Glasses Policy

We kindly ask that you pick up your glasses within 60 days of verification.

• We’ll send a final reminder before taking action.

• After 60 days, your glasses will be placed in storage, and we will retain 50% of the deposit to cover restocking and admin fees.

• Alternatively, a $50 restocking fee may be deducted and the remaining balance issued as in-store credit.

• We will always notify you before any charges or storage actions are taken.

4. Order Cancellations

Once an order has been processed or custom-manufactured, it may not be eligible for cancellation or refund.

• Orders in progress may incur a restocking fee or loss of deposit.

• Please reach out as soon as possible if you need to make changes—we’re here to help.

5. Product Sales – Final Sale Policy

For health and hygiene reasons, the following items are considered final sale and cannot be returned:

• Eye drops

• Lid wipes

• Eye masks

• Opened or used eye care products

6. Contact Lens Returns & Exchanges

Contact lenses may be returned or exchanged if they meet the following conditions:

• Boxes are unopened, unmarked, and in saleable condition

• Returned within 90 days of purchase (or before expiration)

• Custom and specialty lenses are final sale unless otherwise specified

7. Credit Card on File

For your convenience and to streamline service, we may request a credit card on file. This will only be used for:

• Missed appointment fees

• Balances for uncollected eyewear

• Vision therapy deposits

We will always notify you before any charges are processed.